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Frequenty Asked Questions  (FAQs)

Frequently asked questions about...

 

Order Status Catalog Your 21st CC Account
Orders Returns Subscribe/Unsubscribe
Curriculum Orders Store Publishing Guidelines
Delivery Web Site Miscellaneous

Order Status Back to Top

How will I know if 21st Century Christian received my order?
Once you have placed your online order, you will receive a copy of the submitted order via email. Once the order process has begun, you will receive an Order Confirmation via email that will contain updated information regarding product availability, pricing, shipping, etc. If there are any problems with your order that we need your help to resolve, we will contact you by phone. If we cannot reach you right away, we will contact you by email.
 
How do I check on the status of my order?
To check the status of your order, you can call us at 1-800-251-2477 during our regular business hours (8:15 AM - 5:00 PM (CST), M-F excluding holidays) and one of our Customer Service Representatives will assist you. You can also email us with your inquiry anytime, day or night.
 
What if I forget my Order Number?
That’s okay. We can look up your order through a variety of methods, including your email address, customer number, customer name, zip code, products, etc.
 
How long will it take to process and ship my order, and how will I know when it is shipped?
Orders received by 12:00 Noon (CST) that do not have any issues that need to be resolved and all items on the order are in stock usually ship out that same afternoon. Orders received after 12:00 Noon (CST) may still ship that same afternoon, but usually ship the next business day.

Orders are processed on a first-come, first-serve basis, but allowances are made for special rush situations. Should you need your order delivered by a specific date, you can indicate that in the Additional Instructions when you submit your order, and we will make every effort to fulfill your needs. If for some reason we are unable to comply with such a request due to product availability or other issues, one of our Customer Service Representatives will call you immediately.
 
How will I know when my order will be delivered?
Once your order is shipped, we will send you an Order Status via email which will include information on which items were shipped, if any were backordered, the date the package was shipped, and any available tracking information. The actual delivery date and time vary according to shipment method used. See our Shipping Methods and Delivery Times for further information. You can also call us at 1-800-251-2477 if you need further details regarding the delivery status of your order. We cannot determine exact delivery time, but we can tell you if it has been shipped, and whether or not there are any problems with your order that have been reported to us.
 
How long does it take to fill a backordered item?
Obtaining a backordered (out of stock or non-stocked item) depends primarily on the publisher of the product. For items that are in print, this usually takes 2-4 weeks, but with some publishers, this can take longer. Sometimes, only when attempting to fill an order for a customer do we find that the desired item is no longer available because the publisher let it go out of print. Whenever your backorder is filled or discovered to be unavailable, we will send you an Order Status email with the updated information.

 

Orders Back to Top

Why is sales tax added to my order?
21st Century Christian charges sales tax on orders, based on the destination of the order, in accordance with state and local tax laws. We are required to charge sales tax based on the tax laws of the state of Tennessee for orders delivered to addresses within Tennessee. If you are a tax-exempt organization, such as a church, you can indicate this on the billing information screen when you place your order. However, we must be able to confirm this by having your tax-exempt ID number on file.

State law specifies that a tax-exempt purchase must be paid for with checks or credit cards of the exempt organization. If you are a resident of Tennessee and you make a purchase from 21st Century Christian for your church or any other tax-emempt organization using your personal credit card or check, regardless of where the merchandise is delivered or how it is used, you are required by state law to pay state and local sales tax on your purchase.  Even if you will be reimbursed by the tax-exempt organization, if you use your personal credit card, personal check, or any other personal funds to pay for the order, your order is subject to state sales tax.

 
How is sales tax calculated?
21st Century Christian charges sales tax in accordance with Tennessee state and local tax laws for shipment destinations with the state. Your shopping cart only shows the estimated sales tax. After your order is processed and shipped, an email confirmation will be sent with the order total - including the verified sales tax.
 
What methods of payment does 21st Century Christian accept?
You can pay for your order using a Visa, Mastercard, or Discover credit cards or you can charge your order to an established 21st Century Christian Charge Account (church, school, etc.). We ensure your credit card information is 100% safe and secure.

In our store, we will also accept cash or check at the register.

 
What if I forgot my Customer Account Number?
You can call us at 1-800-251-2477 or email us with your request, and once we have verified your authorization, one of our Customer Service Representatives can look up your account information for you.
 
Can I send an order to someone as a gift, and make sure that the price does not show up on the packing slip?
Absolutely. Our packing slips do not include pricing information. Detailed information on pricing, shipping charges, sales tax, and your order total will only be emailed to the email address you supply in your order. For orders billed to a Customer Account, a printed invoice will also be mailed to the billing address after the order is shipped.
 
How do I use my P.O.'s for ordering?
If you normally use Purchase Orders when placing your orders, you can either set up a revolving credit account with us or use a major credit card — MasterCard, VISA, or Discover — to pay for your order. Purchase Order numbers can be entered at the Billing Information screen when you place your order. Please note that the Purchase Order number is for your records only. It will be referenced on your packing slip to make your recordkeeping easier.
 
Can I add or delete items from my order if I change my mind?
Orders are received and processed regularly throughout the day in order to be shipped out as quickly as possible.

If you want to change your order, please let us know as soon as possible, by calling 1-800-251-2477. We will check the status of your order and attempt to make the necessary changes. If your order has already been processed for shipping, we will not be able to make changes to the order and it will ship as is. If that is the case and you would like to place an additional order, please contact customer service at 1-800-251-2477.

If you cannot call us, please send us an email (
orders@21stcc.com) and we will attempt to make the necessary adjustments as noted above.
 
How will I know whether or not my order has been approved for credit and shipped?
When you place your order on the Internet, your credit card is not "billed" until your order is actually shipped from our warehouse. Most orders are approved for credit; if there are any problems, our credit department will call you and let you know as soon as possible so you can decide on another method of payment.
 
What do I do if I want to cancel my order?
Call us right away at 1-800-251-2477 or send us an email (orders@21stcc.com). Orders are processed as quickly as possible, so we may not be able to cancel your order. If your order is past the cancellation point, contact customer service at 1-800-251-2477.

Please refer to our
Return Policy for more information.
 
What happens if there are issues with my order?
If there are any issues with your order, you will be contacted by a Customer Service Representative.
 
How do I get in touch with 21st Century Christian if I have a problem with my order?
Please call us at 1-800-251-2477 or send us an email (orders@21stcc.com) if you need assistance with your order.
 
How will I know if 21st Century Christian received my order?
Once you have placed your online order, you will receive a copy of the submitted order via email. Once the order process has begun, you will receive an Order Confirmation via email that will contain updated information regarding product availability, pricing, shipping, etc. If there are any problems with your order that we need your help to resolve, we will contact you by phone. If we cannot reach you right away, we will contact you by email.
 
I placed an order with 21st Century Christian, but some of the products are "unavailable" or the prices are different. Why?
Our online catalog is actually a database of over 60,000 items self-submitted from hundreds of publishers. Not every publisher provides their products through a distributor, and out of those, some will not wholesale to 21st Century Christian. Sometimes the publisher has not maintained their list of products in the online database, and their product's availability or price may have changed. Sometimes 21st Century Christian may actually have a lower price on an item than what is in the database or catalog. Even publishers that advertise in our printed catalog sometimes change their prices or have products go out of print.

We will make every effort to obtain your ordered items. We will keep you informed on the progress of your order through Order Status emails and calls from our Customer Service Representatives.

 

Catalog Back to Top

Does the online catalog have the same selection as the one I have sent to me in the mail?
Our online catalog is actually a database of over 60,000 items self-submitted from hundreds of publishers. Many are included in our annual printed catalog you receive in the mail, while at the same time, there are some products in the printed edition that are not in the online catalog. Feel free to call us at 1-800-251-2477 if you are interested in any items that you do not see in the online catalog and one of our Customer Service Representatives will be glad to assist you in selecting products.
 
How do I sign up for a 21st Century Christian catalog and other direct mailings?
To order your 21st Century Christian catalog call us toll free at 1-800-251-2477 or go to the Mailing List page and submit your name and address that you want the catalog shipped to.
 
How do I unsubscribe or remove myself from receiving 21st Century Christian catalogs or other direct mailings?
You can request to be removed from our catalog and mailing lists by following any of these steps:
  • Call us toll free at 1-800-251-2477
  • Write to us at:
            21st Century Christian
            Customer Service Dept
            PO Box 40526
            Nashville, TN 37204
  • Fax your name and address (with your instructions to be removed on it) to us toll free at 1-800-292-5983
  • Send an email to our Customer Service Department

 

Delivery Back to Top

How can I check on my order's delivery status?
Once your order is shipped, an Order Status will be emailed to you. This will include information about each package that was shipped. If your package was shipped via UPS, a tracking number for the package will be included in the Order Status information.
 
Do I have to wait at my home or office all day for my delivery?
To help ensure delivery, it is best to have someone available to sign for your order. Depending on the shipment method and the delivery route, this usually means between the hours of 9:00 AM - 5:00 PM, M-F excluding holidays. Sometimes, even Saturday delivery is possible. Delivery routes for the U.S. Postal Service or UPS can change from day to day so there is no way to determine the exact time your order will be delivered. The driver will decide whether or not to leave the order unattended. If the delivery is unsuccessful, your order will be returned to the local delivery center and another attempt will be made. Usually, if a carrier is unable to make a delivery after three attempts, the package(s) will be returned to 21st Century Christian with indications as such, at which time we will contact you about a possible alternative.
 
When can I expect my order to be delivered?
Once an order is shipped from our Nashville location, delivery time is primarily dependent upon the method of shipment and the destination. See our Shipping Methods and Delivery Times for further information.
 
What can I do if I want to place an order for delivery outside the continental United States?
Orders shipped to military addresses outside the continental U.S. are delivered via the U.S. Postal Service. Non-continental states and territories as well as Canadian addresses can be shipped U.S. Postal Service and sometimes UPS. All other destinations are shipped Express Mail International or Priority Mail International. Click here for additional shipping method information including starting rates for international shipments.

There are some countries that delivery of a package cannot be guaranteed because there is a high risk that it will be intercepted. In such cases, we will notify you of this risk and suggest possible alternatives before shipping your package.

 
Shipping Methods and Delivery Times
The following table gives approximate delivery times:
 
  Shipping Method
UPS Ground
USPS Media Mail
USPS Priority Mail
UPS 2nd Day
UPS Next Day
First Class/Priority Mail International
Express Mail International

 
Delivery Time
1-6 business days
2-9 business days
2-3 business days
2 business days
Next Business Day
usually 6-10 days
usually 3-5 days

 
What if my shipment is lost?
If your order has not arrived in the estimated delivery time of the carrier, please contact our Customer Service department. If the order was shipped via UPS, we will attempt to track it to determine its status. Currently, package tracking services from the US Postal Service (USPS) are limited, therefore orders instructed to be shipped via USPS methods carry a greater risk for the customer. If we determine it is necessary, a replacement order will be attempted, but limitations due to product availability and additional expenses to the customer are possible. We will make every reasonable effort to satisfy you, our most valued customer.
 
What if I want to pick up my order at your store?
You can certainly do that! During your order checkout, simply check ON the In-Store Pickup option under Shipping Information, then select the date you intend to pick up the materials. Orders to be picked up at our facility require a minimum 2-hour advance notice. Orders placed after 3:00pm (CST) will be processed the following business day (does not include Saturdays). Please keep in mind that we cannot guarantee in-stock availability of materials that we do not publish.

 

Returns Back to Top

Return Policy
Because we feel that we offer the highest quality products with the best service, inspecting and packing all of our orders with care, we think you'll be extremely satisfied with your purchases. However, there are times when items are damaged, defective, or incorrectly shipped. If this is the case for you, we'll gladly replace them.

You must call, write or
email for permission to return materials.

Dated materials are not subject to return for credit.

Any defective, incorrect or damaged item may be returned within 30 days of the shipping date. We will gladly ship a replacement and reimburse you for your return postage.

Any item you are not satisfied with (not as expected, arrived too late, wrong size, etc.), if returned within 30 days of the shipping date and received in clean, salable condition, will be issued an exchange or refund of merchandise cost only.

Imprinted items may NOT be returned for replacement or refund, unless the imprint or item is defective.

Computer software, videos, CDs, cassettes, DVDs or other media may only be returned for refunds if UNOPENED. If opened, they may be returned only for replacement with the same item.

Special orders are NOT returnable unless defective.

Any return that does not comply with the above policy will be subject to a significant restocking fee, at our discretion.

SHIP YOUR RETURN PREPAID TO:
  (Please ship via the U.S. Postal Service Parcel Post or UPS Ground)
        21st Century Christian
        Attention: Returns Department
        2809 12th Ave S
        Nashville, TN 37204

When returning items, please give your account number, date of order and reason for desired return, and enclose it with your return. We recommend insuring your return. Please allow 1-3 weeks for the return to be received and processed. If you are expecting a return shipment, please allow 2-4 weeks for the new package to arrive. If you need further assistance with a return, please
email our Customer Service Department or call us toll free at 1-800-251-2477 during regular business hours. International callers, please call (615) 383-3842.
 
How long will it take to get an order replaced?
If you return an item to 21st Century Christian, please allow 1-3 weeks for your return to be received and processed. If you are expecting a return shipment, please allow 2-4 weeks for the new package to arrive at your address. For more information, please feel free to email our Customer Service Department or call us toll free at 1-800-251-2477 during regular business hours. International callers, please call (615) 383-3842.

 

Store Back to Top

I would like to visit your store. Where is it located?
We are located at 2809 12th Avenue South in Nashville, Tennessee. Click here for a map of our location.
 
When is your store open?
Our store is open during the following times for walk-in customers:

Monday — Friday 9:00 to 6:00 CST
Saturday 10:00 to 4:00 CST

Our Customer Service hours are
Monday — Friday 8:15 to 5:00 CST


21st Century Christian is closed on the following holidays:

New Years, Memorial Day, July 4th, Labor Day,
Thanksgiving (Thu & Fri), Christmas Eve & Christmas Day

 

Web Site Back to Top

Who do I contact if I am having problems with your web site?
Please let us know what kinds of problems you are having. Call us at 1-800-251-2477 or send us an email providing us with a complete description. We will attempt to answer your questions, and/or forward on anything we can't resolve to the Webmaster.

 

Your 21st Century Christian Account Back to Top

How do I establish a revolving credit account for my church, school, or other organization?
A Credit Application must be submitted to the 21st Century Christian Accounts Receivable Department for approval. You can do this through any of the following methods:
  • Call our Accounts Receivable Department toll free at 1-800-251-2477, and request a Credit Application
  • Write to us at:
            21st Century Christian
            Accounts Receivable Dept
            PO Box 40526
            Nashville, TN 37204
  • Fax a request for a Credit Application Form to us toll free at 1-800-292-5983
  • Email us with your name and address to mail a Credit Application Form
  • Download the form from our website
What if I forgot my Customer Account Number?
You can call us at 1-800-251-2477 or email us with your request, and once we have verified your authorization, one of our Customer Service Representatives can look up your account information for you.
 
If I have more than one address that I send orders to, do I have to have a Customer Account Number for each of the locations?
Just one Customer Billing Account is all that is required to process your orders wherever they are shipped. Even if your billing address information changes, it is not necessary to set up a different account; we can simply update your existing one. Whenever you place an order with us, simply supply us with the shipping information for that order. Subsequent orders can have different shipping information, but still be billed to the same billing address you used before.
 
We are a tax-exempt organization in Tennessee. How can we set up our 21st Century Christian Account with a tax-exempt status?
In accordance with Tennessee state and local tax laws, we need a copy of your Tennessee Department of Revenue Certificate of Exemption. This should have your tax-exempt ID printed on it for our records. You may submit a copy of this document by following either of these steps:
  • Mail it to us at:
            21st Century Christian
            Accounts Receivable Dept
            PO Box 40526
            Nashville, TN 37204
  • Fax your document to us toll free at 1-800-292-5983

 

Subscribe/Unsubscribe Back to Top

 

How do I sign up for 21st Century Christian email offers?
Periodically, 21st Century Christian sends email messages, newsletters with special offers, money saving coupons, catalogs and helpful articles that we feel are of interest to our customers. If you would like to receive these communications, please enter your email address on our Mailing List page or by simply calling 1-800-251-2477.
 
How do I sign up for a 21st Century Christian catalog and other direct mailings?
To order your 21st Century Christian catalog call us toll free at 1-800-251-2477 or go to the Mailing List page and submit your name and address that you want the catalog shipped to.
 
How do I unsubscribe or remove myself from receiving 21st Century Christian email offers?
You can request to be removed from our emailing lists by following any of these steps:
  • Call us toll free at 1-800-251-2477
  • Write to us at:
            21st Century Christian
            Customer Service Dept
            PO Box 40526
            Nashville, TN 37204
  • Fax your name, address, and email address (with your instructions to be removed on it) to us toll free at 1-800-292-5983
  • Send us an email at customer.service@21stcc.com
How do I unsubscribe or remove myself from receiving 21st Century Christian catalogs or other direct mailings?
You can request to be removed from our catalog and mailing lists by following any of these steps:
  • Call us toll free at 1-800-251-2477
  • Write to us at:
            21st Century Christian
            Customer Service Dept
            PO Box 40526
            Nashville, TN 37204
  • Fax your name and address (with your instructions to be removed on it) to us toll free at 1-800-292-5983
  • Send an email to our Customer Service Department


 

Curriculum Orders Back to Top

I order Bible School curriculum for my church or school, can I do that online?
Absolutely.  Online order forms for the Immerse in His Word, LifeLINKS to God, FLEX Adult Bible Study Electives, Cornerstone of Our Faith, and Faithful Bible Investigators curriculums were specially designed to speed you through your curriculum ordering process.  There is a separate form for each available quarter of each curriculum.  Simply type in the quantities desired next to each item, and click the ADD TO CART button to place the items you selected into your cart all at once.

There are also some curriculums from other publishers available through our One-Click ordering system.  For all other curriculums, simply call us at 1-800-251-2477, and one of our Customer Service Representatives will be happy to assist you with your order.

 

If I need to order materials from more than one of your curriculums or if I want to order both curriculum and non-curriculum items, do I need to place separate orders?
Only if you need different parts of your order to be shipped to different addresses is it necessary to place separate orders.  Sometimes it is necessary for us to separate your order into two or more orders due to special shipping rates, product availability, etc.  When we do that, you will receive separate Order Confirmation emails as the orders are processed.
 


 

Publishing Guidelines Back to Top

How do I submit a manuscript for publishing consideration?
21st Century Christian is the leading publisher of Bible school curriculum materials for a cappella churches of Christ which consists of more than 1 million members in the United States in almost 12,000 congregations. All of our published authors share this heritage.

The vast majority of our publications can be used as a classroom Bible study for either children or adults. We publish very little in the inspirational field, children’s books, or Christian fiction.

If you meet the criteria above and would like to submit a manuscript for our consideration, here’s the process:
  1. Submit a brief bio including family information, religious training, other works that you’ve had published, and current church involvement.
  2. You may submit 3 or 4 sample chapters and a table of contents for the entire work in Microsoft Word format.
  3. This information can be submitted to Stacey Owens, Managing Editor at stacey.owens@21stcc.com
  4. Include your contact information.
  5. Be patient! This is sometimes a slow process, but we will respond as soon as possible.
Of the hundreds of manuscripts we receive each year, we select 4-6 to add to our publication list. The market is very competitive and we must be very selective in our choices. Please understand that a decline on our part does not necessarily mean that your work is inferior; it may simply not fit our niche in the marketplace.
 



 

Miscellaneous Back to Top

Why do you carry books by THAT author?
21st Century Christian is both a publishing company and a retailer of Christian materials that has been serving the needs of thousands of churches, ministers, Bible class teachers and Christian families since 1938. This web site and the annual printed catalog feature materials from many bookstores and suppliers. ENDORSEMENTS OR THE PRESENCE OF A CERTAIN BOOK OR ITEM IN THIS WEB SITE, THE ANNUAL CATALOGS OR OUR RETAIL STORE SHOULD NOT BE INTERPRETED AS A GUARANTEE OF THE ACCURACY OF THE DOCTRINE OR INFORMATION CONTAINED IN IT. Only the text of the Bible can be recommended without reservation--all else is subject to human error. Still, our intent is to put together a good and useful selection of Bibles, books and supplies to aid you, our VALUED CUSTOMER.
 
Why do you ask for my e-mail address? Will you rent it out?
Email allows us to serve our customers better by getting information out quickly and efficiently. However, we understand that some people are sensitive about giving out their address because they are afraid of receiving intrusive email, or "spam." Well, we're not "spam" fans either, and we will not rent or send your email address to anyone without your permission. However, we would like to send you email featuring information about special offers from time to time. If you would prefer not to receive this type of email from us, simply click here to tell one of our Customer Service Representatives. We will be happy to remove you from our list. For more information on email privacy at 21st Century Christian, please consult our Privacy Policy.
 
Why do you ask for my phone number when I order?
As with email addresses, we know that some folks are hesitant to divulge their telephone number over the World Wide Web. But we care about your privacy. We assure you that we will only use your telephone number to verify information about your order or to update you on any potential problems. Your local package carrier may also use the information to contact you when they are having trouble delivering your order. We absolutely will not rent out your phone number or make it public information. If you would like more information on this issue, please consult our Privacy Policy.
 
My phone number is unlisted; do I have to give it to you?
We require a phone number for all orders placed at 21st Century Christian to allow us to contact our customers quickly in the event that there's a problem with their order. Please let us assure you that we will only use your telephone number to verify information about your order and to update you on potential problems with fulfilling your order. We will not rent out your phone number under any circumstances. For more information on this issue, please consult our Privacy Policy.
 
What can I do to protect my security and confidentiality?
We are committed to protecting the security and confidentiality of your information. We will never request your credit card information unless you are placing an order (online, by phone, fax or mail). Because thieves have been known to create copycat websites with names similar to reputable sites, in order to lure folks into divulging their personal information, we urge you make sure that you typed the correct website address before entering your information online.

 

©21st Century Christian. All Rights Reserved • P.O. Box 40526, 2809 12th Ave South, Nashville, TN 37204
Local: 615.383.3842 • Toll-Free: 800.251.2477 • Fax: 800.292.5983